Description based on the Specified Commercial Transactions Act

Sold by: Buuvee Japan Store

Representative: Masayuki Inagaki

Address: 36-40 Imakumano Minami Hiyoshicho, Higashiyama-ku, Kyoto City, Kyoto Prefecture, 605-0953 Sonoichi Co., Ltd. (Official Japanese distributor)

Telephone: 075-203-4083

Email address: shop@buuveecashmere.jp

Sales price: The price stated on the introduction page of each product.

Required fees other than the product price: consumption tax (10% in Japan), shipping fee (varies by country/region)

Payment method and timing: Credit card payment: Payment is confirmed at the time of ordering.

Delivery time: After receiving your order, if the product is in stock, it will be shipped within 4 days. If the product is not in stock, we will place an order with our head office in Mongolia and ship the product within 2 weeks to 2 months. Please note that there may be delays due to bad weather, the convenience of the delivery company, or other reasons.

Regarding returns and defective products: We cannot accept returns or exchanges of products unless they are defective upon receipt. Please contact us as we can only exchange products if they are defective. We cannot accept returns or exchanges for reasons of customer convenience.

Regarding cancellations: We will only accept cancellations if we receive your request within 12 hours of placing your order.

Return shipping costs: If the product is damaged or dirty when it arrives at your hands due to damage during delivery, or if the wrong product is sent (the wrong product), we will exchange or return the product at our expense. All other shipping costs will be borne by the customer.

Returns period: Within 7 days of receiving the product.